Returns and Refund Policy

At Slim Saffron, we are committed to providing quality saffron products and ensuring our customers have a positive shopping experience.

1. Change-of-Mind Returns

Due to the nature of our food products, we do not accept returns or offer refunds for change of mind, including where the packaging remains unopened.

This does not affect your rights under Australian Consumer Law.

2. Faulty, Damaged or Incorrect Products

If your order arrives damaged, is faulty, does not match its description, or you receive an incorrect product, please contact us at info@slimsaffron.com.au.

We encourage customers to contact us within 30 days of delivery so we can investigate and resolve concerns promptly. This timeframe does not limit your rights under Australian Consumer Law.

Please provide your order number, a description of the issue and, where possible, photographs of the product and packaging.

3. Refunds and Replacements

If a product does not meet the consumer guarantees under Australian Consumer Law, you may be entitled to a refund, replacement or another remedy, depending on the circumstances.

For a major failure, customers are generally entitled to choose a refund or replacement. For a minor failure, Slim Saffron may first offer an appropriate remedy as permitted by law.

Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

4. Returning Faulty Products

Please contact info@slimsaffron.com.au before sending a product back so we can provide appropriate instructions.

Where a product must be returned because it fails to meet applicable consumer guarantees, Slim Saffron will cover reasonable return shipping costs as required by Australian Consumer Law.

Customers may be asked to provide proof of purchase. Original packaging is not mandatory when exercising statutory consumer rights.

5. Exchanges

We do not offer exchanges for change of mind.

Where a product is faulty, damaged or incorrect, a replacement may be provided in accordance with Australian Consumer Law.

6. Australian Consumer Law

Our products come with guarantees that cannot be excluded under Australian Consumer Law.

Nothing in this policy excludes, restricts or modifies any rights or remedies available to consumers under applicable Australian law.

7. Contact Us

For return, refund or replacement enquiries, please contact:

Slim Saffron

Email: info@slimsaffron.com.au

Website: https://slimsaffron.com.au